Bravender, T., Tulsky, J. A., Farrell, D., Alexander, S. C., Østbye, T., Lyna, P., Dolor, R. J., Coffman, C. J., Bilheimer, A., Lin, P.-H., & Pollak, K. I. (2013). Teen CHAT: Development and utilization of a web-based intervention to improve physician communication with adolescents about healthy weight. Patient Education and Counseling, 93(3), 525–531. https://doi.org/10.1016/j.pec.2013.08.017
Burnap, P., Rana, O. F., Avis, N., Williams, M., Housley, W., Edwards, A., Morgan, J., & Sloan, L. (2015). Detecting tension in online communities with computational Twitter analysis. Technological Forecasting and Social Change, 95, 96–108. https://doi.org/10.1016/j.techfore.2013.04.013
Colaric, S., & Jonassen, D. (2001). Information equals knowledge, searching equals learning, and hyperlinking is good instruction: Myths about learning from the world wide web. Computers in the Schools, 17(3–4), 159–169. https://doi.org/10.1300/J025v17n03_10
Summary In this paper, we claim that too much Web-based instruction assumes that the World Wide Web is a vast library that can be used to convey knowledge, that searching and finding information on the Web equals learning, and that hyperlinking is good instruction. Based on constructivist assumptions, we critique these assumptions and offer instructional methods to counteract their effects. Key Words: Information searchingmeaning makingconstructivismself-reflective learningWorld Wide Web
Communication 4 (4). doi: 10.1111/j.1083-6101.1999.tb00106.x.
Text-only CMC has been claimed to be interactionally incoherent due to limitations imposed by messaging systems on turn-taking and reference, yet its popularity continues to grow. In an attempt to resolve this apparent paradox, this study evaluates the coherence of computer-mediated interaction by surveying research on cross-turn coherence. The results reveal a high degree of disrupted adjacency, overlapping exchanges, and topic decay. Two explanations are proposed to account for the popularity…
De Maeyer, J. (2013). Towards a hyperlinked society; A crtical review of link studies. New Media & Society, 15(5), 737–751. https://doi.org/10.1177/1461444812462851
Dempsey, P. R. (2016). “Are you a computer?”: Opening exchanges in virtual reference shape the potential for teaching. College & Research Libraries, 77(4), 455–468. https://doi.org/10.5860/crl.77.4.455
Edwards, D., & Stokoe, E. (2007). Self-help in calls for help with problem neighbors. Research on Language and Social Interaction, 40(1), 9–32. https://doi.org/10.1080/08351810701331208
Eisenlauer, V. (2014). Facebook as a third author - (semi-) automated participation framework in social network sites. Journal of Pragmatics, 72, 73–85. https://doi.org/10.1016/j.pragma.2014.02.006
Epperson, T. W., & Zemel, A. (2008). Reports, requests, and recipient design: The management of patron queries in online reference chats. Journal of the American Society for Information Science and Technology, 59(14), 2268–2283. https://doi.org/10.1002/asi.20930
Félix-Brasdefer, J. C. (2015). The language of service encounters: A pragmatic-discursive approach. Cambridge University Press.
Firth, A., Emmison, M., & Baker, C. (2005). Calling for help: an introduction. In Calling for help (pp. 1–35). John Benjamins Publishing Company. https://doi.org/10.1075/pbns.143.03fir
Frobenius, M., & Harper, R. (2015). Tying in comment sections: The production of meaning and sense on Facebook. Semiotica, 2015(204). https://doi.org/10.1515/sem-2014-0081
Giles, D., Stommel, W., Paulus, T., Lester, J., & Reed, D. (2015). Microanalysis of online data: The methodological development of “digital CA.” Discourse, Context & Media, 7, 45–51. https://doi.org/10.1016/j.dcm.2014.12.002
Open Access: sciencedirect.com · DOI
Goffman, E. (1981). Forms of talk. Blackwell.
Greenberg, R., & Bar-Ilan, J. (2015). “Ask a librarian”: Comparing virtual reference services in an Israeli academic library. Library & Information Science Research, 37(2), 139–146. https://doi.org/10.1016/j.lisr.2014.09.005
Hargittai, E., Gallo, J., & Kane, M. (2007). Cross-ideological discussions among conservative and liberal bloggers. Public Choice, 134(1–2), 67–86. https://doi.org/10.1007/s11127-007-9201-x
Harries, G., Wilkinson, D., Price, L., Fairclough, R., & Thelwall, M. (2004). Hyperlinks as a data source for science mapping. Journal of Information Science, 30(5), 436–447. https://doi.org/10.1177/0165551504046736
Heritage, J. (1985). A change-of-state token and aspects of its sequential placement. In J. M. Atkinson (Ed.), Structures of social action (pp. 299–345). Cambridge University Press. https://doi.org/10.1017/cbo9780511665868.020
Heritage, J., & Clayman, S. (2010). Talk in action. Wiley. https://doi.org/10.1002/9781444318135
Herring, S.C., 1999. Interactional coherence in CMC. Journal of Computer-Mediated
Hutchby, I., & Wooffitt, R. (2008). Conversation analysis; principles, practices and applications (2nd edition ed.). Cambridge: Polity Press.
Jacoby, J., Ward, D., Avery, S., & Marcyk, E. (2016). The value of chat reference services: A pilot study. Portal: Libraries and the Academy, 16(1), 109–129. https://doi.org/10.1353/pla.2016.0013
Jefferson, G., & Lee, J. R. E. (1981). The rejection of advice: Managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter.’ Journal of Pragmatics, 5(5), 399–422. https://doi.org/10.1016/0378-2166(81)90026-6
Jung, C., & Padman, R. (2015). Disruptive digital innovation in healthcare delivery: The case for patient portals and online clinical consultations. In R. Agarwal, W. Selen, G. Roos, & R. Green (Eds.), The handbook of service innovation (pp. 297–318). Springer London. https://doi.org/10.1007/978-1-4471-6590-3_15
Kemp, J. H., Ellis, C. L., & Maloney, K. (2015). Standing by to help; Transforming online reference with a proactive chat system. The Journal of Academic Librarianship, 41(6), 764–770. https://doi.org/10.1016/j.acalib.2015.08.018
Kim, H. J. (2000). Motivations for hyperlinking in scholarly electronic articles: A qualitative study. Journal of the American Society for Information Science, 51(10), 887–899. https://doi.org/10.1002/1097-4571(200051:10<887::aid-asi20>3.0.co;2-1
Koshik, I., & Okazawa, H. (2012). A conversation analytic study of actual and potential problems in communication in library chat reference interactions. Journal of the American Society for Information Science and Technology, 63(10), 2006–2019. https://doi.org/10.1002/asi.22677
Lamy, M.-N. (2012). Click if you want to speak: Reframing CA for research into multimodal conversations for online learning. International journal of virtual and personal learning environments, 3(1), 1–18. https://doi.org/10.4018/jvple.2012010101
Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959–974. https://doi.org/10.5860/crl.76.7.959
**Marlow, C. (2004). Audience, structure and authority in the weblog community. Communication research in the public interest. Paper presented at the 54th Annual International Communication Association conference. New Orleans, LA.
Mazzalli-Lurati, S. (2007). Here is the author! hyperlinks as constitutive rules of hypertextual communication. Semiotica 167, 135-168.
Paulus, T., Warren, A., & Lester, J. N. (2016). Applying conversation analysis methods to online talk: A literature review. Discourse, Context & Media, 12, 1–10. https://doi.org/10.1016/j.dcm.2016.04.001
Potter, J. (2004). Discourse analysis. In Handbook of data analysis (pp. 607–624). SAGE Publications, Ltd. https://doi.org/10.4135/9781848608184.n27
Proctor, C. P., Dalton, B., & Grisham, D. L. (2007). Scaffolding english language learners and struggling readers in a universal literacy environment with embedded strategy instruction and vocabulary support. Journal of Literacy Research, 39(1), 71–93. https://doi.org/10.1080/10862960709336758
As interest and concern rise in U.S. educational circles around the reading achievement of English language learners (ELLs) and struggling readers, researchers and practitioners alike are calling for the increased use of technology as a means to decrease achievement gaps in reading (Jiménez, 2003; Strangman & Dalton, 2005). In this article, we report results from a 4-week study of the English reading comprehension of struggling readers, including Spanish-speaking ELLs. Thirty 4th-grade…
Radford, M. L., & Connaway, L. S. (2013). Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference. Library & Information Science Research, 35(1), 2–13. https://doi.org/10.1016/j.lisr.2012.08.001
Sacks, H. (1992). Lectures on conversation (Vol. 1,2). Oxford: Blackwell.**
Sams, S., & Park, H. W. (2014). The presence of hyperlinks on social network sites: A case study of cyworld in Korea. Journal of Computer-Mediated Communication, 19(2), 294–307. https://doi.org/10.1111/jcc4.12053
Schegloff, E. A. (1968). Sequencing in conversational openings. American Anthropologist, 70(6), 1075–1095. https://doi.org/10.1525/aa.1968.70.6.02a00030
Schegloff, E. A., & Sacks, H. (1973). Opening up closings. Semiotica, 8(4). https://doi.org/10.1515/semi.1973.8.4.289
Sidnell, J. (2012). Basic conversation analytic methods. In J. Sidnell & T. Stivers (Eds.), The handbook of conversation analysis (pp. 77–99). Wiley. https://doi.org/10.1002/9781118325001.ch5
**Stommel, W., & Te Molder, H. (2016). When technical affordances meet interactional norms: The value of pre-screening in online chat counseling. PsychNology, 13 (2-3). 235 – 258.
Stommel, W., & te Molder, H. (2015). Counselling online and over the phone: when pre-closing questions fail as a closing device. Research on Language and Social Interaction, 48(3), 281–300. https://doi.org/10.1080/08351813.2015.1058605
In this article, we present an analysis of closings in two counseling media: online, text-based exchanges (usually referred to as “chat” sessions) and telephone calls. Previous research has found that the participant who initiated a conversation preferably also initiates its termination with a possible preclosing. Advice acknowledgments, lying in the epistemic domain of the client, are devices that may work as preclosings. However, in text-based chat clients regularly refrain from advice…
Ten Have (1999). Doing Conversation Analysis [ADD]
ten Have, P. (1999). Structuring writing for reading: Hypertext and the reading body. Human Studies, 22(2–4), 273–298. https://doi.org/10.1023/a:1005496619385
Waters, R. D., & Jamal, J. Y. (2011). Tweet, tweet, tweet: A content analysis of nonprofit organizations’ Twitter updates. Public Relations Review, 37(3), 321–324. https://doi.org/10.1016/j.pubrev.2011.03.002
Weber, M. S. (2012). Newspapers and the long-term implications of hyperlinking. Journal of Computer-Mediated Communication, 17(2), 187–201. https://doi.org/10.1111/j.1083-6101.2011.01563.x
Williams, A. P., Trammell, K. D., Postelnicu, M., Landreville, K. D., & Martin, J. D. (2005). Blogging and hyperlinking: Use of the web to enhance viability during the 2004 US campaign. Journalism Studies, 6(2), 177–186. https://doi.org/10.1080/14616700500057262
References
Bravender, T., Tulsky, J. A., Farrell, D., Alexander, S. C., Østbye, T., Lyna, P., Dolor, R. J., Coffman, C. J., Bilheimer, A., Lin, P.-H., & Pollak, K. I. (2013). Teen CHAT: Development and utilization of a web-based intervention to improve physician communication with adolescents about healthy weight. Patient Education and Counseling, 93(3), 525–531. https://doi.org/10.1016/j.pec.2013.08.017
Burnap, P., Rana, O. F., Avis, N., Williams, M., Housley, W., Edwards, A., Morgan, J., & Sloan, L. (2015). Detecting tension in online communities with computational Twitter analysis. Technological Forecasting and Social Change, 95, 96–108. https://doi.org/10.1016/j.techfore.2013.04.013
Colaric, S., & Jonassen, D. (2001). Information equals knowledge, searching equals learning, and hyperlinking is good instruction: Myths about learning from the world wide web. Computers in the Schools, 17(3–4), 159–169. https://doi.org/10.1300/J025v17n03_10
Communication 4 (4). doi: 10.1111/j.1083-6101.1999.tb00106.x.
De Maeyer, J. (2013). Towards a hyperlinked society; A crtical review of link studies. New Media & Society, 15(5), 737–751. https://doi.org/10.1177/1461444812462851
Dempsey, P. R. (2016). “Are you a computer?”: Opening exchanges in virtual reference shape the potential for teaching. College & Research Libraries, 77(4), 455–468. https://doi.org/10.5860/crl.77.4.455
Edwards, D., & Stokoe, E. (2007). Self-help in calls for help with problem neighbors. Research on Language and Social Interaction, 40(1), 9–32. https://doi.org/10.1080/08351810701331208
Eisenlauer, V. (2014). Facebook as a third author - (semi-) automated participation framework in social network sites. Journal of Pragmatics, 72, 73–85. https://doi.org/10.1016/j.pragma.2014.02.006
Epperson, T. W., & Zemel, A. (2008). Reports, requests, and recipient design: The management of patron queries in online reference chats. Journal of the American Society for Information Science and Technology, 59(14), 2268–2283. https://doi.org/10.1002/asi.20930
Félix-Brasdefer, J. C. (2015). The language of service encounters: A pragmatic-discursive approach. Cambridge University Press.
Firth, A., Emmison, M., & Baker, C. (2005). Calling for help: an introduction. In Calling for help (pp. 1–35). John Benjamins Publishing Company. https://doi.org/10.1075/pbns.143.03fir
Frobenius, M., & Harper, R. (2015). Tying in comment sections: The production of meaning and sense on Facebook. Semiotica, 2015(204). https://doi.org/10.1515/sem-2014-0081
Giles, D., Stommel, W., Paulus, T., Lester, J., & Reed, D. (2015). Microanalysis of online data: The methodological development of “digital CA.” Discourse, Context & Media, 7, 45–51. https://doi.org/10.1016/j.dcm.2014.12.002
Goffman, E. (1981). Forms of talk. Blackwell.
Greenberg, R., & Bar-Ilan, J. (2015). “Ask a librarian”: Comparing virtual reference services in an Israeli academic library. Library & Information Science Research, 37(2), 139–146. https://doi.org/10.1016/j.lisr.2014.09.005
Hargittai, E., Gallo, J., & Kane, M. (2007). Cross-ideological discussions among conservative and liberal bloggers. Public Choice, 134(1–2), 67–86. https://doi.org/10.1007/s11127-007-9201-x
Harries, G., Wilkinson, D., Price, L., Fairclough, R., & Thelwall, M. (2004). Hyperlinks as a data source for science mapping. Journal of Information Science, 30(5), 436–447. https://doi.org/10.1177/0165551504046736
Heritage, J. (1985). A change-of-state token and aspects of its sequential placement. In J. M. Atkinson (Ed.), Structures of social action (pp. 299–345). Cambridge University Press. https://doi.org/10.1017/cbo9780511665868.020
Heritage, J., & Clayman, S. (2010). Talk in action. Wiley. https://doi.org/10.1002/9781444318135
Herring, S.C., 1999. Interactional coherence in CMC. Journal of Computer-Mediated
Hutchby, I., & Wooffitt, R. (2008). Conversation analysis; principles, practices and applications (2nd edition ed.). Cambridge: Polity Press.
Jacoby, J., Ward, D., Avery, S., & Marcyk, E. (2016). The value of chat reference services: A pilot study. Portal: Libraries and the Academy, 16(1), 109–129. https://doi.org/10.1353/pla.2016.0013
Jefferson, G., & Lee, J. R. E. (1981). The rejection of advice: Managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter.’ Journal of Pragmatics, 5(5), 399–422. https://doi.org/10.1016/0378-2166(81)90026-6
Jung, C., & Padman, R. (2015). Disruptive digital innovation in healthcare delivery: The case for patient portals and online clinical consultations. In R. Agarwal, W. Selen, G. Roos, & R. Green (Eds.), The handbook of service innovation (pp. 297–318). Springer London. https://doi.org/10.1007/978-1-4471-6590-3_15
Kemp, J. H., Ellis, C. L., & Maloney, K. (2015). Standing by to help; Transforming online reference with a proactive chat system. The Journal of Academic Librarianship, 41(6), 764–770. https://doi.org/10.1016/j.acalib.2015.08.018
Kim, H. J. (2000). Motivations for hyperlinking in scholarly electronic articles: A qualitative study. Journal of the American Society for Information Science, 51(10), 887–899. https://doi.org/10.1002/1097-4571(200051:10<887::aid-asi20>3.0.co;2-1
Koshik, I., & Okazawa, H. (2012). A conversation analytic study of actual and potential problems in communication in library chat reference interactions. Journal of the American Society for Information Science and Technology, 63(10), 2006–2019. https://doi.org/10.1002/asi.22677
Lamy, M.-N. (2012). Click if you want to speak: Reframing CA for research into multimodal conversations for online learning. International journal of virtual and personal learning environments, 3(1), 1–18. https://doi.org/10.4018/jvple.2012010101
Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959–974. https://doi.org/10.5860/crl.76.7.959
Marlow, C. (2004). Audience, structure and authority in the weblog community. Communication research in the public interest. Paper presented at the 54th Annual International Communication Association conference. New Orleans, LA.
Mazzalli-Lurati, S. (2007). Here is the author! hyperlinks as constitutive rules of hypertextual communication. Semiotica 167, 135-168.
Paulus, T., Warren, A., & Lester, J. N. (2016). Applying conversation analysis methods to online talk: A literature review. Discourse, Context & Media, 12, 1–10. https://doi.org/10.1016/j.dcm.2016.04.001
Potter, J. (2004). Discourse analysis. In Handbook of data analysis (pp. 607–624). SAGE Publications, Ltd. https://doi.org/10.4135/9781848608184.n27
Proctor, C. P., Dalton, B., & Grisham, D. L. (2007). Scaffolding english language learners and struggling readers in a universal literacy environment with embedded strategy instruction and vocabulary support. Journal of Literacy Research, 39(1), 71–93. https://doi.org/10.1080/10862960709336758
Radford, M. L., & Connaway, L. S. (2013). Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference. Library & Information Science Research, 35(1), 2–13. https://doi.org/10.1016/j.lisr.2012.08.001
Sacks, H. (1992). Lectures on conversation (Vol. 1,2). Oxford: Blackwell.
Sams, S., & Park, H. W. (2014). The presence of hyperlinks on social network sites: A case study of cyworld in Korea. Journal of Computer-Mediated Communication, 19(2), 294–307. https://doi.org/10.1111/jcc4.12053
Schegloff, E. A. (1968). Sequencing in conversational openings. American Anthropologist, 70(6), 1075–1095. https://doi.org/10.1525/aa.1968.70.6.02a00030
Schegloff, E. A., & Sacks, H. (1973). Opening up closings. Semiotica, 8(4). https://doi.org/10.1515/semi.1973.8.4.289
Sidnell, J. (2012). Basic conversation analytic methods. In J. Sidnell & T. Stivers (Eds.), The handbook of conversation analysis (pp. 77–99). Wiley. https://doi.org/10.1002/9781118325001.ch5
Stommel, W., & Te Molder, H. (2016). When technical affordances meet interactional norms: The value of pre-screening in online chat counseling. PsychNology, 13 (2-3). 235 – 258.
Stommel, W., & te Molder, H. (2015). Counselling online and over the phone: when pre-closing questions fail as a closing device. Research on Language and Social Interaction, 48(3), 281–300. https://doi.org/10.1080/08351813.2015.1058605
Ten Have (1999). Doing Conversation Analysis [ADD]
ten Have, P. (1999). Structuring writing for reading: Hypertext and the reading body. Human Studies, 22(2–4), 273–298. https://doi.org/10.1023/a:1005496619385
Waters, R. D., & Jamal, J. Y. (2011). Tweet, tweet, tweet: A content analysis of nonprofit organizations’ Twitter updates. Public Relations Review, 37(3), 321–324. https://doi.org/10.1016/j.pubrev.2011.03.002
Weber, M. S. (2012). Newspapers and the long-term implications of hyperlinking. Journal of Computer-Mediated Communication, 17(2), 187–201. https://doi.org/10.1111/j.1083-6101.2011.01563.x
Williams, A. P., Trammell, K. D., Postelnicu, M., Landreville, K. D., & Martin, J. D. (2005). Blogging and hyperlinking: Use of the web to enhance viability during the 2004 US campaign. Journalism Studies, 6(2), 177–186. https://doi.org/10.1080/14616700500057262